When you make a booking and we have received the required deposit/taken a debit or credit card number to secure the booking, a legally binding contract exists between us that is non-cancellable and non-refundable, except in exceptional circumstances. You may still remain liable to pay in full or in part of the booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost. If for some reason you do need to cancel, it is important that you tell us at the first opportunity so that we may attempt to re-let your room and minimise your loss. You should take out cancellation insurance to protect you against possible loss.
We will allow you to cancel your booking without penalty, but you must do so within 7 days of the due date in writing or by email to us. We will acknowledge receipt of your cancellation by return. Please do not consider your booking cancelled until you receive our confirmation. If you do not cancel, but you fail to arrive for your stay with us, you agree that the sum due for the total cost of the stay will be debited from the credit/debit card in full and final settlement.
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however, attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you for the holiday. Except in exceptional circumstances, our liability would not extend beyond this refund.
The person signing the booking form is responsible for all members of his/her party and should ensure they are aware of all conditions of the reservation. The number of people in the room must never exceed the number as stated in the reservation details. No pets allowed. Rooms are available for occupation between 4.30pm and 6.00pm on arrival day. Latest departure time 10.30am. Late arrival, please advise, so that alternative arrangements can be made.
Amenities are entirely at the user’s risk, and no responsibility can be accepted for injury, loss and damage or to motor vehicles. The owners cannot accept liability for happenings out side their control. These rooms are in a building over 200 years old, built before the days of D.P.C.’S and cavity walls, in the unlikely event, problems with condensation or dump can normally be overcome by adequate ventilation. For your safety, on arrival guests must make themselves fully conversant with the property, and any possible hazards. Children must be under adult supervision. Damage or breakage’s must be reported and are the responsibility of the person who booked. The owners reserve the right to enter the rooms at any reasonable time, particularly if there is reason to believe safety notices are being contravened. Guest must refrain from causing a nuisance to others. Smoking is strictly forbidden. Our policy to make continuous improvements and what is offered may change.